Welcome to Hygiene Sue - Apprenticeships
we are so excited to have you on board as an apprentice.
Welcome to the apprenticeship induction page
Now that you have completed the enrolment process for your Apprenticeship, it is important that you take some time to explore and study this induction page. As an apprentice, you are beginning an exciting learning journey that will see you develop the skills and knowledge needed to be a valuable employee.
This page will explain the following:
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How the Apprenticeship works
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How to access your personal password-protected page
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How to get the most out of your apprenticeship
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Who is involved in your apprenticeship
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Prevent, Safeguarding and British Values
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How to access Hygiene Sue's Policies and Procedures
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Complaints and Appeals
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A message from Sue Richardson - My commitment to your success
1. How the Apprenticeship Works
Your apprenticeship will be divided into five main parts:
On-the-job training: This is where you will learn the practical skills needed for your role. You will be supervised by a qualified employee who will provide you with guidance and support.
Off-the-job training: This is where you will learn the theoretical knowledge needed for your role. You will be able to track your progress on the online tracker.
Functional Skills: Depending on your previous Maths and English qualifications, you will need to complete either Level 1 or Level 2 functional skills in both subjects at the beginning of your apprenticeship. Your assessor will explain what is involved in more detail.
Gateway to the End-Point Assessment
The Gateway is an assessment process to determine if you are ready for the end-point assessment at the end of your apprenticeship. If you pass the Gateway, you can proceed to the end-point assessment.
End-point assessment
The End-point assessment is an independent test of your skills and knowledge against the standards for your apprenticeship. If you pass, you will be awarded your apprenticeship certificate.
2. How to Access Your Personal Password-Protected Page
To access your personal password-protected page, go to the Learning Space on the Hygiene Sue website. There you will find your apprenticeship page, study notes, information about your qualification, practice online tests, and more.
Login Instructions:
Go to https://www.hygienesue.co.uk/
Click on Learning Space
Click on Students
Click on Apprenticeship Login
Click your initials
To login, add your date of birth
3. How to Get The Most Out of Your Apprenticeship
To get the most out of your apprenticeship, it is important to be proactive and engaged. Here are a few tips:
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Ask questions and seek feedback from your supervisor and other colleagues.
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Take advantage of all of the training and resources that are available to you.
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Set personal goals and track your progress.
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Communicate regularly with your employer and training provider about your progress and any challenges you are facing.
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Did you know, You can save money and apply for an Apprenticeship Oyster Card. If you're 18 or over, live in a London borough and in your first year of an apprenticeship, you can get discounted travel with an Oyster photocard. https://tfl.gov.uk/fares/free-and-discounted-travel/apprentice-oyster-photocard
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Be respectful and professional in all of your interactions with the people involved in your apprenticeship.
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How to find support
If you need support during your apprenticeship, there are a number of people who can help you, including your supervisor, training provider, and assessor. You can also contact a member of the Hygiene Sue's team on theteam@hygienesue.co.uk
4. Who is Involved In Your Apprenticeship
There are a number of people who will support, advise, and guide you throughout your apprenticeship. Here is a brief description of each role:
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Apprentice: You are the learner and the central focus of the apprenticeship. You will be responsible for your own learning and development, and you should take advantage of all the support and resources that are available to you.
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Employer: Your employer is responsible for providing you with on-the-job training and development. They will also support you in completing your apprenticeship.
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Training provider - Hygiene Sue: Your training provider is responsible for providing the training that you need to complete your apprenticeship. They will also support you in preparing for your end-point assessment.
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Assessor: Your assessor is responsible for delivering the training that you need and assessing your skills and knowledge throughout your apprenticeship.
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External quality support or external verifier: are the people who are appointed by the awarding organization to ensure that the delivery of the apprenticeship at Hygiene Sue is consistent with the requirements of the qualification.
It is important to ask your assessor if you are unsure about who does what or if you have any questions about your apprenticeship. They are there to help you succeed.
Rachel Ainsley trainer and Apprenticeship Assessor at
Hygiene Sue
6. How to access Hygiene Sue's Policies and Procedures
Hygiene Sue's commitment to equality and diversity, safeguarding, and fair assessment
Hygiene Sue is committed to the principles of equality and diversity, safeguarding young people and vulnerable adults, and the right to a fair assessment. We strive to satisfy these principles in all our activities and published material.
A copy of our policies and procedures is available on the Hygiene Sue website: https://www.hygienesue.co.uk/hygienesue-policies
Here are some specific examples of how Hygiene Sue demonstrates its commitment to these principles:
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We have an equality and diversity policy in place that ensures that everyone is treated fairly and respectfully, regardless of their age, race, ethnicity, gender, sexual orientation, disability, religion, or belief.
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We have a safeguarding policy in place to protect young people and vulnerable adults from harm.
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We have a fair assessment policy in place to ensure that all apprentices are assessed fairly and consistently.
We encourage all apprentices to familiarise themselves with our policies and procedures. If you have any questions or concerns, please do not hesitate to contact your assessor or another member of the Hygiene Sue team.
5. Prevent, Safeguarding, Cyber Awareness and British Values
Throughout your apprenticeship, your assessor will be discussing the topics of Prevent, safeguarding, cyber awareness, and British values with you. You will be asked to carry out some research and explain how these topics relate to your workplace.
These are important topics because they help to keep you safe and protect your organization. Prevent is an initiative that helps to stop people from becoming involved in terrorism. Safeguarding is the process of protecting children and vulnerable adults from harm. Cyber awareness is about being aware of the risks online and how to stay safe. British values are the values that underpin our society, such as democracy, the rule of law, individual liberty, and mutual respect.
It is important to understand these topics and how they relate to your workplace because they can help you to identify and report potential risks. For example, if you see someone acting suspiciously, you can report it to your supervisor. Or, if you receive a suspicious email, you can delete it without opening it. By understanding these topics, you can help to keep yourself and your organisation safe.
Reporting safeguarding or Prevent concerns
We encourage all apprentices to familiarise themselves with our policies and procedures. If you have any questions or concerns, please do not hesitate to contact your assessor or another member of the Hygiene Sue team.
If you have a concern, would like more information or have any questions, please contact our Safeguarding Team by telephoning the designated person on 01892 524957 and ask for the safeguarding officer.
6. Complaints and Appeals
Sometimes things don't go right during your apprenticeship. It is important to know how to get support and make a complaint or appeal if needed.
How to get support
If you have a problem, talk to your assessor or training provider in the first instance. They may be able to help you resolve the issue informally. If you are not happy with their response, you can make a formal complaint.
How to make a complaint
To make a formal complaint, you should put it in writing and send it to your training provider. Your complaint should include the following information:
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Your name and contact details
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A description of the problem
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What you would like to happen as a result of your complaint
Hygiene Sue will investigate your complaint and respond to you within a certain timeframe.
How to make an appeal
If you are not happy with the outcome of your complaint, you can make an appeal. To do this, you should write to your training provider's appeals committee. Your appeal should include the following information:
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Your name and contact details
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A summary of your complaint and the outcome
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Why you are appealing the outcome
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What you would like to happen as a result of your appeal
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The appeals committee will review your appeal and make a decision. They will let you know the outcome of your appeal within a certain timeframe.
If you are still not happy with the outcome of your appeal, you can contact the Education and Skills Funding Agency (ESFA).
It is important to note that there are deadlines for making complaints and appeals. You should check your training provider's policies and procedures for more information
A copy of our policies and procedures is available on the Hygiene Sue website: https://www.hygienesue.co.uk/hygienesue-policies
A message from Sue Richardson -
My commitment to your success
I am Sue Richardson, the founder and Managing Director of Hygiene Sue. I am passionate about inspiring people to learn, and I am committed to helping my apprentices reach their full potential.
I believe that everyone has the potential to succeed, and I am here to support you on your apprenticeship journey. I will provide you with the best possible training experience, and I will always be there to answer your questions and help you overcome any challenges you face.
I wish you all the best on your apprenticeship journey. I am confident that you will succeed, and I look forward to seeing you achieve your goals.
Hygiene Sue
Hygiene Sue is a leading provider of hospitality, team leader, and management training. Sue Richardson and her team are dedicated to providing apprentices with the skills and knowledge they need to succeed.
We are committed to providing our apprentices with a high-quality learning experience. We use a variety of teaching methods to create a stimulating and supportive learning environment. We also offer our apprentices a range of support services, including access to careers advice and guidance.
We are confident that our apprentices will succeed, and we look forward to seeing them achieve their goals.
Sue Richardson founder and Managing Director of Hygiene Sue.
Hygiene Sue - Policies and Procedures
Hygiene Sue fully supports the principles of equality and diversity, safeguarding young people and vulnerable adults and the right to a fair assessment .We are committed to satisfying these principles in all our activities and published material. A copy of our policies and procedures are available here
